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Hotel Policies

GENERAL HOTEL REGULATIONS

    • The Check-in is at 15:00. The Check-Out is at 12:00. All our guests must be registered at The Front Desk.
    • Access to the rooms is not allowed to visitors who are not registered at The Front desk.
    • If you would like to prolong your stay please notify front desk 24 hours in advance.
    • If you have some object of value we would gladly hold it for you in the safe at the front desk.
    • Villa de Tacvnga is not responsible for personal lost items.
    • Smoking is prohibited
    • Pets are prohibited
    • Any damage caused by guests to the property of the hotel will be charged to the guest.
    • The administration reserves the right to hithold services and dismiss any guest that does not comply with hotel regulations

HOTEL BOOKING

    • To guarantee your booking a deposit or credit card number must be provided.
    • Please make your reservations online through our website. We will send a confirmation of your booking after receiving your information. Please provide the names of all the persons to lodging in comments.
    • The deposit will be paid to your final account of the hotel when you’ll check-out.
    • Special requests sent the the hotel will be honored to the best of the ability of our staff, but we must be given a minimum of 48 hour advance notice to prepare for any need.
    • Your credit card will not be charged until the day of your arrival.

ALTERATIONS AND CANCELLATIONS

    • Alterations/cancellations of rooms must be sent by e-mail to reservaciones@villadetacvnga.com, we will send a confirmation after the alterations/cancellations have been processed. Please provide the names of all persons that are on the reservation.

If you need to cancel your reservation:

    • Cancellations before 72 hours prior to arrival you will recieve 100% reimbursement.
    • Cancellations between 72-24 hours prior to arrival you will recieve 50 % reimbursement.
    • Cancellations less than 24 hours prior to arrival you will be responsible for the total cost of the reservation.

PRIVACY POLICY

Villa de Tacvnga takes the privacy of our guests very seriously and we are committed to maintaining your security and confidentiality in the use of any information you shoose to share with us.